Z-Image.win Refund Policy

Because Z-Image.win provides digital services and cloud-based compute resources that are delivered as soon as you generate images or consume credits, our refund rules differ from those for physical products.

This Refund Policy explains when refunds may be granted, when refunds cannot be granted, how to request a refund, and how refund requests are reviewed and processed. This Policy forms part of the Z-Image.win Terms of Service.

1. Overview

Because Z-Image.win provides digital services and cloud-based compute resources that are delivered as soon as you generate images or consume credits, our refund rules differ from those for physical products.

This Refund Policy explains:

• When refunds may be granted.
• When refunds cannot be granted.
• How to request a refund.
• How refund requests are reviewed and processed.

This Policy forms part of the Z-Image.win Terms of Service.

2. Eligibility for Refunds

Z-Image.win may provide refunds in the following situations, subject to verification.

2.1 Duplicate Purchases

If you accidentally make the same purchase more than once (for example, double-clicking or repeated payment for the same credit package), we will refund the duplicated transaction(s) upon verification.

We may require:

• Order ID(s) or transaction IDs.
• The email address used for purchase.
• Any relevant screenshots or bank/card statements (redacted as needed).

2.2 Technical Issues Preventing Use

If you are unable to use Z-Image.win due to a verified technical error on our side, and our support team cannot resolve the issue within a reasonable timeframe, you may request a refund for unused credits related to that purchase.

Examples include:

• Persistent server-side errors preventing any generations.
• Credits being deducted despite generation repeatedly failing for reasons under our control.

We may ask for:

• Error screenshots or logs.
• The time and date of failed attempts.
• Your account email and relevant order IDs.

2.3 Misdelivery of Credits

If purchased credits were not delivered to your account due to a system error, you are eligible for either restoration of the missing credits to your account, or a refund of the affected purchase if we cannot restore the credits within a reasonable timeframe.

We will generally treat restoration of credits as the primary remedy, and a monetary refund as a fallback if restoration is not possible.

3. Situations Not Eligible for Refunds

Refunds cannot be issued in the following cases.

3.1 Used Credits

Credits consumed to generate images or use the Service are non-refundable, as compute resources have already been provided.

This applies even if:

• You are dissatisfied with the style or quality of a specific generation.
• The generated content does not match your expectations or prompt exactly.
• You later decide you did not need the generated images.

You are encouraged to experiment with smaller or free test generations (if available) before spending larger amounts of credits.

3.2 Change of Mind

We cannot offer refunds simply because:

• You no longer want the product or credits.
• You intended to use fewer credits than you purchased.
• You prefer a different service, model, or platform.
• You misunderstood features that are already documented on our website.

In these cases, any unused credits typically remain available in your account until consumed or expired in accordance with our Terms of Service.

3.3 Violations of Our Policies

Users who violate the Terms of Service or any Acceptable Use or Content Moderation Policy, for example by attempting to generate illegal, harmful, or prohibited content, abusing free tiers, bonuses, or referral programs, or engaging in fraud or chargeback abuse, are not eligible for refunds.

In such cases, we may suspend or terminate the account, revoke remaining credits, and decline any refund requests related to that account.

4. Response Time

4.1 Merchant Response Window

Z-Image.win aims to respond to all refund requests within 3 business days of receipt. Our response may be a request for additional information, an approval with details on the refund amount and method, or a denial with a brief explanation.

4.2 Processing Time

If a refund is approved, refunds are issued back to the original payment method whenever possible. Actual processing times depend on your payment provider (typically 3–10 business days).

5. How to Request a Refund

If you believe you are eligible for a refund under this Policy, please follow these steps.

5.1 Contact Us

Email our support team at support@z-image.win. Use a clear subject line, such as “Refund Request – [Order ID]”.

5.2 Include Details

To help us process your request efficiently, please include:

• The email address associated with your Z-Image.win account.
• Your order ID / transaction ID and purchase date.
• The amount and currency paid.
• A brief explanation of the issue (e.g. duplicate purchase, technical error, credits not delivered).
• Any relevant screenshots or logs (optional but helpful).

5.3 Time Limits

To remain eligible, we recommend submitting your refund request within 7 days of the purchase date, and before using a substantial portion of the purchased credits (where applicable). We may decline refund requests submitted long after the original purchase, especially if credits have been heavily used.

6. Chargebacks

If you initiate a chargeback or dispute with your bank or payment provider, the affected Z-Image.win account may be temporarily suspended during investigation and any unused credits associated with the disputed transaction may be revoked. If we determine that the chargeback was fraudulent or abusive, we may permanently terminate the account and/or decline future service to that user. We strongly encourage you to contact us first at support@z-image.win before opening a chargeback, so we can review and potentially resolve the issue more quickly.

7. One-Time Purchases vs. Subscriptions

Z-Image.win currently focuses on a credit-based model. If we introduce subscriptions in the future, they will follow additional rules set out in an updated version of this Policy.

7.1 Credits (One-Time Purchases)

• Refunds, where applicable, apply only to unused credits related to the purchase in question.
• Once credits are consumed to generate images or access paid features, they are considered delivered and non-refundable.

7.2 Subscriptions (If Introduced Later)

• Subscriptions may be canceled at any time and will stop renewing from the next billing cycle.
• Previously used subscription periods cannot be refunded.
• Unintended renewals may be considered for refunds if you contact support within 48 hours of the renewal charge.
• Specific subscription refund rules will be documented and linked from the subscription purchase page and an updated version of this Policy.

8. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our Service or pricing model, comply with new regulations or payment processor requirements, or address operational or user experience improvements. When we make changes, we will update the “Last Updated” date at the top of this document and may announce material changes via the website or by email. Your continued use of Z-Image.win after any updates to this Policy means you accept the updated terms.